SHIPPING POLICY

Thank you for shopping at Cyper Store. Below are the terms and conditions that constitute our Shipping Policy.

Order Processing Time All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification with tracking details once your order has dispatched.

Estimated Delivery Times We currently ship to the United States, Canada, the United Kingdom, and the European Union, with free shipping on every order. Estimated shipping times after order processing are outlined below:

Destination	Estimated Delivery Time	Shipping Cost
United States	7 - 15 Business Days	FREE
United Kingdom & EU	8 - 20 Business Days	FREE
Canada	8 - 20 Business Days	FREE

Note: Delivery times are estimates and may occasionally experience delays due to customs clearance, carrier bottlenecks, or peak holiday seasons.

Order Tracking Once your order has shipped, you will receive an automated email containing your tracking number and a link to monitor your package in real-time. Please allow 2 to 5 business days for the tracking system to display updated status information.

Customs, Duties, and Import Taxes Cyper Store is not responsible for any customs fees, import duties, or local taxes applied to your shipment. All charges imposed during or after shipping are the sole responsibility of the customer.

Incorrect Address Disclaimer It is the buyer's responsibility to ensure that the shipping address provided at checkout is accurate. If you notice an error in your delivery address, please contact us immediately at support@cyperstore.com. Once an order has been processed or shipped, we are unable to modify the destination address.

Lost, Stolen, or Damaged Packages Every order is tracked. If tracking shows no delivery 30 days after shipping to the United States, or 40 days to Canada, the United Kingdom, or the EU (add 15 days during the November–January peak season), we will reship your order or refund it in full — your choice. If your package is marked delivered but has not arrived, check with household members, neighbours, and your building's mail room, then contact us within 7 days at support@cyperstore.com; we will open a carrier investigation and reship or refund based on its outcome. If an item arrives damaged or is not what you ordered, email us within 7 days of delivery with photos of the item and packaging and we will send a replacement or a full refund — you do not need to ship the damaged item back unless we ask.

Contact Us If you have any questions or require further assistance regarding our shipping procedures, feel free to reach out to our team at support@cyperstore.com.