Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility Criteria To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags attached, and in its original packaging. You will also need to provide the receipt or proof of purchase.

How to Start a Return To start a return, please contact us at support@cyperstore.com before sending any items back.

Important: Please do not send your purchase back to the manufacturer. To ensure a smooth return process, our customer support team will review your request and provide you with the correct return shipping address and instructions based on your location. Items sent back to us without first requesting a return will not be accepted.

Damages and Issues Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged, or if you received the wrong item. Photos or short video clips showing the issue will help us evaluate the situation and resolve it as quickly as possible (such as issuing a free replacement or a full refund without requiring a return).

Exchanges The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item.

Non-Returnable Items & Exceptions Certain types of items cannot be returned:

  • Perishable goods (such as food, flowers, or plants)

  • Custom products (such as special orders or personalized items)

  • Personal care goods (such as beauty or sanitary products)

  • Hazardous materials, flammable liquids, or gases

We also do not accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item.

European Union 14-Day Cooling-Off Period Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As stated above, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds We will notify you once we have received and inspected your return, and let you know if the refund was approved. If approved, you will be automatically refunded on your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at support@cyperstore.com.